Reservation

All you need to know about your reservation

Cancelling a Reservation: Customers may cancel their reservation prior to arrival both on-line and through the call center. A $10 service fee will be withheld from any refund for a cancellation. Depending on when you cancel in relation to your arrival day, it may be considered a late cancellation (see below).

If a customer wants to switch dates that are entirely outside of the original reservation dates, there is a $10 change fee.
There is no change fee if a customer extends or shortens a reservation, as long as the change includes dates from the original reservation. If they choose to depart early, they may forfeit the recreation fee for the day of departure.
There is no change fee if the customer wants to switch sites that are the same price with the same reservation dates in the same facility.
If a reservation is made that includes dates beyond the maximum booking window, that reservation cannot be changed until 18 days have passed from the original booking date.

Individual Campsites: A customer who cancels a reservation the day before or on the day of arrival will pay a $10.00 service fee AND forfeit the first night's use fee (not to exceed the total paid for the original reservation). Cancellations for a one-night reservation will forfeit the entire amount paid and will not be subject to an additional service fee.
Cabins / Lookouts: Customers who cancel a cabin or lookout reservation less than 14 days before the arrival date will pay a $10.00 service fee AND forfeit the first night's use fee.
Group Facility (including Cabins and Lookouts): Customers who cancel a group overnight facility reservation less than 14 days before the arrival date will pay a $10.00 service fee AND forfeit the first night's use fee.
Group Day Use Area: Customers who cancel a group day-use facility reservation less than 14 days before the arrival date will forfeit the total day-use fee.
Changes or Cancellations within the Cut-off Window: Once a reservation date has begun, customers cannot change a reservation using the online system or through the Call Center (see below for early departures). If the location is staffed, on-site personnel may or may not be able to assist with changes or cancellations (check with local staff).

Overnight and Day-Use Facilities: A no-show customer is one who does not arrive at a campground and does not cancel the reservation by check-out time on the day after the scheduled arrival date (or for day-use facilities, by check-in time the day of arrival). Staff will hold a campsite until check-out time on the day following the arrival date and will hold group day-use facilities until check-in time on the arrival date.
No-shows are assessed $20.00 service fee and forfeit the first night’s recreation fee for a campsite or forfeit the entire day-use fee for a day-use facility.

If a customer departs prior to the scheduled check-out date, they may be eligible for a partial refund.
Please notify staff at the facility if you depart early to allow others to use the site.
Customers may notify the call center to request a refund of remaining unused nights. If a customer requests a refund for an early departure after the facility check-out time has passed, the customer will not be refunded for that night and is eligible for a refund on any additional nights that will not be used.